The terms of using this site.
Short and plain. By using this website, or by buying anything from us, you agree to what's below. If you don't, that's fine — simply don't use it. Effective September 2026.
01 — Using the site
It’s here to inform you and to start a conversation.
This website presents what Offline Agency LLC, a Wyoming limited liability company operating from Portland, Oregon, does and invites the right businesses to apply. You may read it, share it, and reach out through it. You agree not to misuse it — no attempts to break, overload, scrape at scale, or interfere with the site, the concierge, or anyone else’s use of it.
You must be at least 18 years old and able to enter a contract to use this site or buy from us. If you are acting for a company, you confirm you are authorised to bind it.
Submitting a request or a message does not create an engagement, a contract, or any obligation on our part. We choose who we build for.
02 — What we sell
Custom services, scoped in writing before they start.
We sell professional services: strategy, design and build of websites, brand systems, customer-relationship infrastructure, automation, and the ongoing operation of those systems. Engagements are bespoke and are quoted individually — scope, deliverables, schedule and price are set out in a written proposal or agreement before work begins.
That signed agreement is the contract for the work. These terms cover your use of the site and the general commercial terms behind any purchase; where the two differ, the signed agreement wins.
Nothing on this site is an offer to contract, and prices and packages described here may change until they are fixed in a written agreement.
03 — Payment
How money moves, and when.
Currency and processing. All prices are in US dollars. Payments are processed by Stripe; by paying you also accept Stripe’s terms. We do not see or store your full card number. You confirm you are authorised to use the payment method you give us.
Project work. Engagements are billed in phases, with a deposit due before work starts and the remainder billed as each phase completes, unless the agreement says otherwise. Work on a phase begins when its payment clears.
Recurring engagements. Monthly retainers and subscriptions bill in advance on the same date each month and renew automatically until cancelled under our Refund & Cancellation Policy. We will tell you in writing before any price change takes effect, and you may cancel rather than accept it.
Pass-through costs. Advertising spend, licences, domains, phone numbers and hosting bought on your behalf are billed as incurred, at cost unless agreed otherwise.
Late payment. Invoices are due on receipt unless the agreement says otherwise. We may pause work on an overdue account after written notice. Taxes, where they apply, are added to the amounts quoted.
Refunds and cancellation are covered in full on the Refund & Cancellation Policy page.
04 — Your part
We can only build as fast as we’re fed.
You agree to give us the access, content, approvals and decisions the work needs, on time, and to make sure anything you hand us — copy, images, logos, data, customer lists — is yours to use and lawful to use that way. Delays on your side move the schedule, and long ones may change the price.
You are responsible for how you use what we build, including complying with the laws that govern your own marketing, messaging and customer data.
05 — Who owns what
You own what you paid for. We keep our tools.
On full payment for a phase, you own the deliverables produced in it — the code, the content, the designs, the configuration, and the data. That is the point of how we work.
We keep ownership of the underlying methods, frameworks, internal tooling and know-how we bring to every engagement, and of anything licensed from a third party, which stays under its own licence. You get a perpetual right to use those as embedded in your deliverables.
The Offline Agency name, the writing, the visual design and the marks on this site belong to us. You may not copy, republish or reuse them without our written permission. If you believe something here infringes your copyright, write to hello@offlineagency.io with enough detail to identify the work and we will act on it.
Unless you tell us otherwise in writing, we may name you as a client and show the public-facing work in our portfolio.
06 — The concierge and forms
Helpful and conversational — not professional advice.
The concierge is an AI assistant. It’s there to orient you and answer questions about working with us. It can be wrong, and nothing it says is legal, financial, or professional advice, a quote, or a binding promise. Don’t rely on it for decisions that need a real one of those.
Information you submit through forms or the chat is handled as described in our Privacy policy. Please don’t send anything confidential or sensitive through this site.
07 — As-is, and limits
We stand behind our work — within limits.
This website is provided “as is,” without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We work to keep it accurate and available, but we don’t guarantee it will always be correct, current, or uninterrupted.
We perform services with reasonable skill and care. We do not guarantee any particular business result — revenue, rankings, leads or conversion — because those depend on markets and choices outside our control.
Limitation of liability. To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising from an engagement is limited to the fees you paid us for that engagement in the three months before the claim arose. Nothing here limits liability that cannot lawfully be limited, including for fraud.
Links to other sites are for convenience; we don’t control them and aren’t responsible for them.
08 — Governing law
Oregon law, Oregon courts.
These terms are governed by the laws of the State of Oregon, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in Multnomah County, Oregon, and both parties consent to that jurisdiction.
Before filing anything, both parties agree to raise the issue in writing and try in good faith to resolve it for 30 days. If any part of these terms is found unenforceable, the rest stays in force.
09 — Changes and contact
These can change. The current version is the one that applies.
We may update these terms as the business grows; the version posted here is the one in effect, and it applies to purchases made after it was posted.
Offline Agency LLC, a Wyoming limited liability company
Place of business and customer service address:
420 NW 11th Ave, Portland, OR 97209
hello@offlineagency.io
(503) 438-8488
Last updated September 2026.
10 — Text messaging
Texts from us, and how to stop them.
Offline Agency LLC text messages. If you tick a texting consent box on our website, you agree to receive text messages from Offline Agency LLC (“Offline Agency”) at the number you gave us. Non-marketing messages cover your enquiry or application, consultation scheduling and reminders, and updates on work you have engaged us for. If you also ticked the marketing box, you will receive messages about our services, special offers and updates. Consent is not a condition of purchase.
Frequency and cost. Message frequency varies. Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, contact your wireless provider. Depending on your phone, a message may arrive as SMS, MMS, RCS or iMessage.
To stop: text STOP to the number that messaged you. We will send one message confirming you are unsubscribed, and after that you will receive no further text messages from us. To join again, sign up the way you did the first time.
For help: text HELP, email hello@offlineagency.io, or call (503) 438-8488, Monday–Friday, 9:00am–5:00pm Pacific.
Carriers are not liable for any delayed or undelivered messages.
For how we handle your information, read our Privacy Policy.