What we keep, and what we don’t.
We collect very little, we collect it for a reason, and we never sell it. This page says plainly what happens to anything you share with this site, how long we hold it, and how to make us hand it back or delete it. Effective September 2026.
01 — What we collect
Only what you hand us, plus the basics any site sees.
What you submit. When you request access, use the contact form, or talk to the concierge, we receive what you type — your name, email, phone number, details about your business, and the messages in the conversation. You choose what to share.
What the site records. Like any website, our hosting keeps standard technical logs (IP address, browser type, pages visited) to keep the site running and secure. We store one small preference — light or dark mode — in your browser so the site remembers it. If you hold private access, a single secure cookie keeps you signed in to that area.
What we don’t collect. We do not run third-party advertising or cross-site tracking on this website, and we do not build advertising profiles from what you tell us. We do not knowingly collect information from anyone under 18 — this site is for businesses, and if we learn we hold a child’s information we delete it.
02 — Why we collect it
To answer you, and to decide who we build for.
We use what you submit to respond to you, to understand whether your business is a fit, to prepare for a conversation, to deliver and support work you have engaged us for, and to meet our legal and accounting obligations. Qualification details help us decide who we take on — we choose who we build for, and that decision is the whole point of the form.
Contact details you submit are passed to our own customer relationship system so the right person follows up.
If you are in the EU or UK, our lawful bases are: your consent (for marketing messages, withdrawable at any time), performance of a contract (to deliver work you have engaged us for), our legitimate interest in responding to enquiries and securing the site, and legal obligation (tax and accounting records).
03 — Calls, texts and email
You control what we send and how we reach you.
If you give us your phone number and tick one of the texting consent boxes, you agree that we may text you about the subjects that box names: your enquiry and your engagement, or, if you tick the marketing box, our services and offers. Message frequency varies. Message and data rates may apply. Consent to receive marketing texts is never a condition of buying anything from us.
To stop texts, reply STOP to any message from us; reply HELP for help. To stop marketing email, use the unsubscribe link in any email we send. Neither stops the operational messages about work already underway — for those, contact us directly.
We do not sell, rent or share phone numbers with anyone for their own marketing, and no mobile information collected here is shared with third parties for marketing purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
04 — Who else touches it
A short list of service providers, and nothing beyond it.
We share your information only with the service providers that help us run the business, and only so they can do that job: our website hosting, our customer relationship and messaging system and the text-messaging providers that deliver our texts, our email provider, our payment processor (Stripe, which handles card details directly — we never see or store your full card number), and the AI provider behind the concierge (Anthropic).
We require them to protect it. We may also disclose information if the law requires it, or to protect our rights, safety, or property. If the business is ever sold or merged, your information may transfer with it, subject to this policy.
Some of these providers operate in the United States. If you are outside the US, your information will be transferred and processed there under appropriate safeguards.
05 — The concierge
The conversation goes to an AI provider to generate a reply.
When you send the concierge a message, the text of that conversation is transmitted to our AI provider so it can generate a response, then returned to you. Don’t put anything in the chat you wouldn’t want processed that way — it’s a front door, not a vault.
We may keep conversations to improve how we respond and to follow up on genuine interest. We do not sell them, and the internal systems behind the concierge stay private.
06 — How long we keep it
As long as there's a reason, then no longer.
Enquiries that don’t become engagements — up to 24 months from your last contact with us, then deleted.
Client records — for the life of the engagement and seven years afterwards, which is what tax and contract records require.
Concierge conversations — up to 12 months.
Technical logs — kept by our hosting provider on their standard short retention schedule.
We take reasonable technical and organisational measures to protect what we hold, though no method of transmission over the internet is ever perfectly secure.
07 — What we never do
We don’t sell it. We don’t spray it. We don’t expose it.
We do not sell your personal information, and we do not share it for cross-context behavioural advertising — under the California Consumer Privacy Act, the Oregon Consumer Privacy Act, or any other reading of those words. We have not done so in the preceding twelve months, including for anyone we knew to be under 16.
Because we do not sell or share personal information, there is nothing to opt out of — but you can still exercise every other right below, and we will honour a browser opt-out preference signal if your browser sends one.
08 — Your rights
Ask us, and we’ll show you, correct it, or delete it.
Wherever you live, you can ask us to confirm what we hold about you, give you a copy, correct it, delete it, or stop sending you messages. We answer every request the same way, and we will never treat you differently for making one.
Oregon residents have these rights under the Oregon Consumer Privacy Act, including the right to a list of the specific third parties we have disclosed your information to, and the right to appeal if we refuse a request.
California residents have these rights under the CCPA as amended by the CPRA, including the right to know the categories of information collected, the sources, the purpose, and the categories of recipients, and the right to limit the use of sensitive personal information — we do not use it for any purpose requiring that limit.
EU and UK residents additionally have the right to data portability, the right to object to or restrict processing, the right to withdraw consent at any time, and the right to complain to your local supervisory authority.
To make a request, write to hello@offlineagency.io with “Privacy request” in the subject, or call (503) 438-8488. We verify that the request is genuinely yours before we act on it, and we respond within 45 days. If we refuse, we will tell you why and how to appeal.
09 — Contact
A real address and a real person.
Offline Agency LLC, a Wyoming limited liability company
420 NW 11th Ave, Portland, OR 97209
hello@offlineagency.io
(503) 438-8488
We may update this policy as the business grows. When we make a meaningful change, we’ll update the date above and, where the law requires it, tell you directly. Last updated September 2026.